Privacy Policy

Effective Date: January 1, 2025

At Yakima Water Restoration, we respect your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the water damage restoration services we provide in Yakima, Washington. By using our site or hiring us, you agree to this policy.

Information We Collect

When you contact us, request a quote, or schedule service, we collect your name, phone number, email address, and the service address where the work will happen. If you file an insurance claim through us, we may also collect your insurance policy number and claim details.

We also collect basic technical information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the date and time of your visit. We use this to keep our site running smoothly and to understand how people find us.

How We Use Information

We use your contact details to respond to your request, schedule your water damage inspection or repair, send appointment reminders, and follow up after the job. If you ask us to work with your insurance company, we share claim information with them to process your claim.

We also use your information to improve our services, send occasional updates or promotions if you opt in, and comply with legal requirements. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences, keep your session secure, and analyze how visitors use our site. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well. We do not use cookies to collect sensitive personal information without your consent.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to help us understand website traffic and user behavior. These tools may collect information sent by your browser as part of a web page request, like your IP address and the pages you visit.

We may also use third-party services for scheduling, customer relationship management, and payment processing. These providers have their own privacy policies, and we encourage you to review them. We only share the information needed for them to perform their specific functions.

Data Sharing and Disclosure

We share your information only when necessary to run our business and serve you. This includes sharing with insurance companies (at your request), subcontractors or vendors who help with your restoration project, and service providers who handle our website, scheduling, or payments.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. We never sell or rent your personal information to third parties for their marketing purposes.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required by law to keep it. Contact us using the details below to make a request.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards. For example, we use secure servers and restrict access to your data to employees who need it to do their jobs.

No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. We encourage you to use caution when sharing information online.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing, and request a copy of your data in a portable format.

To exercise any of these rights, contact us using the phone number or email below. We will respond within a reasonable timeframe and as required by applicable law. You may also opt out of marketing communications at any time by following the unsubscribe instructions in our messages.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page with a new effective date.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes means you accept the updated policy.

Contact Us About Privacy